We know you’re excited to receive your Ownci piece. Use the tools below to follow your package’s journey from our atelier to your doorstep.
Where to Find Your Tracking Number
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can also find your order number and tracking details by:
- Checking your order confirmation and shipping notification emails (don’t forget to check your spam or promotions folder if you don’t see them)
- Logging into your account on our website and viewing your recent orders
- Contacting our customer care team if you haven’t received any tracking information
Track with 17TRACK
We partner with 17TRACK, a leading global package tracking platform, to give you real-time visibility on your shipment across multiple carriers worldwide.
Simply enter your tracking number below to see the current status of your delivery.
Enter Your Tracking Number
Clicking “Track Now” will open 17TRACK in a new tab.
Other Ways to Track
- Directly on 17TRACK: Visit www.17track.net and enter your tracking number manually.
- Carrier websites: If your order was shipped via DHL, UPS, or another carrier, you can also track directly on their official website using the same tracking number provided in your shipping confirmation email.
- Our website: If available, you can also look up your order status by logging into your account and visiting your order history.
Frequently Asked Questions
I haven’t received a tracking number yet.
Tracking numbers are sent once your order has been processed and handed over to the carrier. This typically happens within 1-3 business days after you place your order. If you haven’t received a tracking email after three business days, please check your spam folder or contact us.
My tracking number isn’t showing any updates.
It can take 24-48 hours for a newly issued tracking number to show movement in the carrier’s system. If your tracking status hasn’t updated after 48 hours, it may still be in transit between scanning points. International shipments, in particular, may experience gaps in tracking updates while passing through customs.
Why is my package delayed?
Delivery times may be affected by customs processing, local holidays, extreme weather, or other factors outside our control. If your package appears to be stuck at a particular status for more than 7 business days, please reach out to us and we’ll help investigate.
Need Help?
If you’re having trouble tracking your order or have any concerns about your delivery, we’re here for you.
📧 Email: [email protected]
⏰ Response time: We reply within 24 hours during weekdays (Monday to Friday, 9am – 5pm AEST). Our offices are closed on weekends and public holidays.
When contacting us about tracking, please include your order number in the email. It helps us assist you faster.